Sasha

  • Total activity 26
  • Last activity
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Activity overview

Latest activity by Sasha
  • Sasha created an article,

    Why is the order price displayed different to the price I paid?

    Whenever you place an order, we give an indicative price based on the current market data we have available at the time. While executing your order, we get quotes from multiple financial sources to...

  • Sasha created an article,

    IPO & Direct Listing Trading

    Initial public offerings (IPOs) & Direct Listings (DLP) are a company's first sale of stock to the public. How It Works You can place pending orders once there's an estimated price, however, mar...

  • Sasha created an article,

    How do I check the status of my transaction?

    You may check the status of your transaction here: status.zendesk.com You will need to provide the payment ID in the search bar.If you cannot see any details, or your transaction was made more than...

  • Sasha created an article,

    Which cards does Simplex accept?

    ZenFinance accepts most credit and debit cards issued by VISA and MasterCard. We also accept some virtual and prepaid cards. However, some credit and debit card issuers have their own policies and ...

  • Sasha created an article,

    How long does the verification take?

    Usually, the verification takes just a few minutes. Please make sure that there is no documentation pending from your side. You can do that by checking your emails to see if there are any recent re...

  • Sasha created an article,

    What fees do you charge for card payments?

    ZenFinance's fees range between 2.5% - 5% of the transaction value. We do apply a minimum fee of 10 USD, which means that if your transaction is for a lower amount, the fee % will be higher than...

  • Sasha created an article,

    Why am I getting a deposit failure notification?

    You may have insufficient funds on the credit card you are trying to deposit with or have reached the maximum amount of credit cards you may deposit funds with or are blocked for internet purchases...

  • Sasha created an article,

    I made a withdrawal, but I haven’t received the money in my account.

    Please verify with your account manager how the money has been refunded. If we refunded it by bank transfer, then you should see the money in your bank account in approximately 3-5 business days fr...

  • Sasha created a post,

    What is the community?

    The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

  • Sasha created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...